Managed services from Infoware


  • IWS365 is a support service executed by the Infoware management service team.
  • The core of this service is incident management based on a Service Level Agreement and basic functional controls.
  • Four hours of incident management are included per month.
  • Status meetings are included, as well as reporting.
  • With this service in place our team is ready to plan and execute on demand.
  • IWS365 is typically a compliment to the customer MS 365 administrator(s).

IWS365 Plus

  • IWS365 plus is a managed service, where the Infoware management service team proactively manages your MS 365 Environment.
  • Complete service, aiming to offload your team most if not all work concerning the platform.
  • Incident management based on a Service Level Agreement and functional controls.
  • Planning and status meetings are included, as well as reporting.
  • Unlimited number of issues or incidents that occur in your MS 365 platform.
  • Change Management, we make changes and configurations on your behalf.
  • Security and compliance, we work proactively with you to implement and maintain the security of MS 365.
  • End user support, we can act as the first point of call for end users.
  • Analytic Management, advisory and reporting support for monitoring and alerting.
  • Licensing and compliance advisory.

Additional Services

  • Application management.
  • Application development.
  • Extended SLA.
  • Management of support systems (SQL-, DBMS-, HTTP-servers ETC).
  • Consulting services.