IWS365

Managed services from Infoware

IWS365 is a support service executed by the Infoware management service team.
The core of this service is incident management based on a Service Level Agreement and basic functional controls.
Four hours of incident management are included per month.
Status meetings are included, as well as reporting.
With this service in place our team is ready to plan and execute on demand.
IWS365 is typically a compliment to the customer MS 365 administrator(s).

IWS365 plus is a managed service, where the Infoware management service team proactively manages your MS 365 Environment.
Complete service, aiming to offload your team most if not all work concerning the platform.
Incident management based on a Service Level Agreement and functional controls.
Planning and status meetings are included, as well as reporting.
Unlimited number of issues or incidents that occur in your MS 365 platform.
Change Management, we make changes and configurations on your behalf.
Security and compliance, we work proactively with you to implement and maintain the security of MS 365.
End user support, we can act as the first point of call for end users.
Analytic Management, advisory and reporting support for monitoring and alerting.
Licensing and compliance advisory.