Managed services from Infoware
IWS365
- IWS365 is a support service executed by the Infoware management service team.
- The core of this service is incident management based on a Service Level Agreement and basic functional controls.
- Four hours of incident management are included per month.
- Status meetings are included, as well as reporting.
- With this service in place our team is ready to plan and execute on demand.
- IWS365 is typically a compliment to the customer MS 365 administrator(s).
IWS365 Plus
- IWS365 plus is a managed service, where the Infoware management service team proactively manages your MS 365 Environment.
- Complete service, aiming to offload your team most if not all work concerning the platform.
- Incident management based on a Service Level Agreement and functional controls.
- Planning and status meetings are included, as well as reporting.
- Unlimited number of issues or incidents that occur in your MS 365 platform.
- Change Management, we make changes and configurations on your behalf.
- Security and compliance, we work proactively with you to implement and maintain the security of MS 365.
- End user support, we can act as the first point of call for end users.
- Analytic Management, advisory and reporting support for monitoring and alerting.
- Licensing and compliance advisory.
Additional Services
- Application management.
- Application development.
- Extended SLA.
- Management of support systems (SQL-, DBMS-, HTTP-servers ETC).
- Consulting services.