Infoware Application Service includes licenses (optional), Infoware server administration tools and third-line support where our customers get access to our XpertCenter with specialist knowledge and incident management for severe operational incidents.
Infoware ensures that during agreed service hours there is technical expertise available to deliver a service with high quality and availability. There are always several people who are familiar with the customer’s environment, which minimizes the problem of personal dependence, which can arise with their own operating staff.
Infoware continuously works with many customer implementations of Domino. This means that Infoware has experience of new versions early on and can reuse proven solutions